Delete your CDS Driver account and data

Your CDS Driver account is created by your taxi or private hire office, which decides how your information is used (see the CDS Driver privacy policy). So a deletion request goes to your office, and we help them with it.

How to ask

1. Ask your office. They can remove your driver app access straight away, and remove you as a driver. The office's phone number is in the app under Menu.
2. Or email us at cds@deltatechglobal.co.uk from the email address you sign in with. Tell us the name of your office, and whether you want your whole account deleted or only some of your information (for example your document photos or messages). We will confirm it's you, pass the request to your office, and tell you when it is done, normally within one month.

Deleting the app from your phone doesn't delete your account. Signing out removes the phone's notification token.

What is deleted

• Your driver app access and sign-in details, so the account can't be used again.
• Your latest location, and the phone's notification token.
• Your document photos and messages, unless your office must keep them (below).
• Your sign-in records, which are deleted after 12 months anyway.

What your office may have to keep

Licensed private hire operators must keep records of bookings and of the drivers who did them for the time their licensing authority sets (at least 12 months in London), and records needed for pay and tax. So the jobs you did, with the positions recorded at each step, and your pay statements can stay with the office for that time, and are deleted after it. Crash reports never carry your name, so there is nothing of yours to delete there.